Shipping & returns
Free either way, and replaced if it arrives hurt.
Every print is made when you order it and packed flat with board backing and a rigid outer sleeve. Framed orders travel with the plexiglass taped and corner-protected.
Shipping
Free, no minimum
Every order, every serviceable pin code in India. No surcharge for remote addresses, so the price on the product page is the price you pay.
Dispatch
2 to 3 business days
Printing, the quality check and packing. Nothing is held in stock, so each print is made after you order it.
If it arrives damaged
Replaced free
Photographs within 48 hours of delivery and a new one goes out. You keep the damaged print and post nothing back.
If you order today
When it reaches you
01
Order placed
. Payment confirmed and the print goes into the queue.
02
Dispatched
. A tracking link follows by email within 24 hours.
03
Delivered
.
Shipping
Anywhere in India, at no charge.
Where we ship
Anywhere in India with a serviceable PIN code. If your address turns out to be unserviceable we will tell you and refund the order in full.
What it costs
Shipping is free on every order, to every pin code we deliver to. There is no minimum and no surcharge for remote addresses.
How it is packed
Prints are packed flat with board backing inside a rigid outer sleeve. Framed orders travel with the plexiglass taped and the corners protected.
Tracking
A tracking link reaches you by email within 24 hours of dispatch. We reply to messages within one working day.
International
Not yet. We ship within India only while we get the packing right for longer journeys.
Destination
After dispatch
Metro cities
3 to 5 business days
Other cities
5 to 7 business days
Remote pin codes
7 to 10 business days
Business days, so Sundays and public holidays do not count. Dispatch takes 2 to 3 business days on top, and in a festive rush it can stretch to 4. We say so on the site if it does.
Returns
A replacement is our first answer.
Nothing here is held in stock. Each print is made when you order it, so we cannot take it back because the colour was not what you pictured. What we do cover, fully, is anything that arrives damaged or wrong.
If it arrives damaged or wrong
Email hello@bloomandhorizon.com within 48 hours of delivery with photographs of the print and of the outer packaging it came in. We will send a replacement free of charge and you keep the damaged one. There is no form to fill in and nothing to post back to us.
When we refund instead
A replacement is our first answer to every problem. We refund when a replacement will not solve it:
the print is no longer available to reprint
we sent the wrong print and the one you ordered cannot be supplied
delivery has failed more than once because of us or our courier
you cancelled before the order was dispatched
How refunds work
Approved refunds are processed within 7 to 10 business days and go back to the method you paid with. Orders paid on delivery are refunded by UPI, so we will ask for a UPI ID. You get the full price of the print back, and we absorb the payment gateway fee rather than passing it on.
Cancelling an order
Write to us before the order is dispatched and we will cancel it and refund you in full. Once it is printed and on its way we cannot pull it back.
Change of mind
Made to order means we cannot resell a print that comes back, so there are no change-of-mind returns. If you are unsure about the size, the sizes page draws A4 and A3 to scale before you commit.
Worth knowing before you order
Paper is not a screen.
Colour reads deeper on paper
Screens are backlit and paper is not, so a print lands a little deeper and softer than it does on your phone. Small variations between one batch and the next are normal.
These are prints, not originals
Art prints on 240gsm archival matte paper, made to order in Bengaluru. Nothing here is hand-painted, and nothing is a numbered edition.
Frames are plexiglass
Polished plexiglass rather than glass, which is the one decision made for the courier instead of for the shelf. It arrives intact and it does not shatter above a bed.
Reaching us
One inbox, answered by us.
We are a small studio in Bengaluru and we answer every message ourselves, usually the same day. There is no ticket number and no form.
hello@bloomandhorizon.comIf something is wrong
01
Photograph the print and the outer packaging it came in, within 48 hours of delivery.
02
Email both to hello@bloomandhorizon.com with your order number.
03
We reply within one working day and send the replacement. Nothing goes back to us.
The full refund and privacy policies sit in the footer. This page is the readable version of the same thing.